FAQ

Welcome to our Frequently Asked Questions section. We created this page to provide clear, helpful information about our jewelry, ordering process, shipping, returns, and overall customer experience. Whether you are exploring our collections or tracking an existing order, you’ll find quick answers to the most common questions here. If you need additional assistance, our support team is always ready to help.

Frequently Asked Questions

We offer a 30-day return policy on all unworn items with original tags attached. Please contact our customer service team to initiate a return.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

We use high-quality materials such as 925 sterling silver, 14k/18k gold, gold vermeil, stainless steel, and premium gemstones. Each product page includes detailed material specifications.

Keep your jewelry dry, avoid chemicals or perfumes, and store pieces in an airtight pouch. Clean gently with a soft cloth to maintain shine.

Yes, we offer free standard shipping on qualifying orders within the United States. Express shipping options are also available at checkout.

Yes, we offer worldwide shipping. Delivery times and customs fees vary by country.

Once your order ships, you will receive a tracking number via email. You can use it to monitor real-time updates.

We offer limited custom design services. Contact our support team with your concept, and we’ll review feasibility and pricing.

Raise Query If Any